Refund Policy

This Refund Policy outlines the terms under which YourTurn (“we”, “us”, or “our”) processes refund requests for paid subscriptions and add-ons purchased through the platform. Payments are processed via PayHere.

1. Subscription Plans

YourTurn offers monthly and annual subscription plans. Subscriptions are charged at the beginning of each billing cycle. By subscribing, you acknowledge and agree to the billing terms described here and in our Terms & Conditions.

2. Refund Eligibility

Refund requests may be considered in the following circumstances:

• Duplicate payment: If you were charged more than once for the same order due to a technical error, we will refund the duplicate charge in full.
• Service failure: If the platform was completely unavailable for more than 72 consecutive hours during your billing period due to reasons within our control, a pro-rated refund may be considered.
• Accidental purchase: If you contact us within 48 hours of a charge and have not used the paid features during that period, we will review your request on a case-by-case basis.

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees for a billing period that has already begun and been used
• SMS credit top-ups that have been partially or fully consumed
• Annual subscriptions after 14 days from the date of purchase
• Fees charged as a result of your failure to cancel before renewal
• Free trial periods (no charge is made during trials)

4. Cancellation

You may cancel your subscription at any time from the Settings page in your dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until then. No partial refunds are issued for unused time in a billing period unless required by law.

5. How to Request a Refund

To request a refund, email us at info@yourturn.lk with:

• Your registered email address
• The PayHere order ID or payment reference
• A brief description of the reason for your request

We will respond within 5 business days. Approved refunds are processed back to the original payment method within 7–14 business days, subject to PayHere's processing timeline.

6. Payment Disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues promptly and directly.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page and, where material, notified to account holders via email.

8. Contact Us

For refund or billing enquiries:
YourTurn · info@yourturn.lk